Privacy Policy

Qualnex ("we", "us", "our") provides digital marketing, branding and technology services. This policy explains what personal information we collect, why we collect it, and what choices you have about it.

It applies to this website and to the services we provide to clients. It does not apply to third-party websites we link to, which have their own policies

We collect information in three ways.

Information you give us

When you submit an enquiry form, email us, or engage us for work, we collect the details you provide — typically your name, email address, telephone number, company name, and whatever you tell us about your project.

Information collected automatically

When you visit the site we may collect technical information such as your IP address, browser type, device type, pages viewed, and the site you arrived from. See our Cookie Policy for detail on the technologies used.

Information from third parties

We may receive information about you from analytics providers and advertising platforms where you have interacted with our content on their services.

We use personal information to:

• Respond to enquiries and provide the services you have asked for
• Administer contracts, invoicing and account management
• Improve our website, services and marketing
• Send updates or marketing where you have consented, or where we have a legitimate interest and you have not objected
• Comply with legal, tax and regulatory obligations

We do not sell your personal information.

Where data protection law requires us to identify a legal basis, we rely on one of the following: your consent; the performance of a contract with you; compliance with a legal obligation; or our legitimate interests in operating and improving our business, where those interests are not overridden by your rights.

We share personal information only where necessary:

• Service providers who process data on our behalf — hosting, analytics, email delivery, CRM and payment providers
• Professional advisers such as accountants, auditors and lawyers
• Authorities where we are legally required to disclose
• A successor entity in the event of a merger, acquisition or sale of assets

We keep personal information only as long as necessary for the purposes it was collected for, including to satisfy legal, accounting or reporting requirements.

Depending on where you live, you may have the right to:

• Access the personal information we hold about you
• Ask us to correct information that is inaccurate or incomplete
• Ask us to delete information in certain circumstances
• Object to or restrict processing
• Request a portable copy of information you provided to us
• Withdraw consent at any time, where processing is based on consent
• Lodge a complaint with your data protection authority

To exercise any of these rights, contact us at info@qualnex.com.au.

We maintain technical and organisational measures designed to protect personal information against unauthorised access, loss or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We may transfer personal information to service providers located outside your country. Where we do, we take steps to ensure an appropriate level of protection is in place.

Our website and services are not directed at children, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, contact us and we will delete it.

We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page. Material changes will be communicated more prominently where required.

Questions about this policy or how we handle personal information:

Qualnex Pty Ltd, 8 Diploma Drive, Thrumster NSW 2444, Australia. info@qualnex.com.au