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Featured workA booking experience patients could finishTwo thirds were abandoning before confirmation. Now four in five get through.Read the story
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Interfaces designed around how people actually behave

Interfaces designed around how people actually behave

Talk to us about your product

What the work covers

Six areas from research to design system.

User research

User research

Talking to the people who will use it, and watching what they do rather than what they say.

Information architecture

Information architecture

Organising content and features so people find things where they expect them.

Wireframes and prototypes

Wireframes and prototypes

Testing the structure cheaply, before anyone writes production code.

Interface design

Interface design

Visual design that carries the brand and stays legible and usable throughout.

Usability testing

Usability testing

Watching real people attempt real tasks, then fixing what trips them up.

Design systems

Design systems

Components and guidelines so the product stays consistent as more people work on it.

How we work

Four principles behind the design work.

Accessibility is not optional

Designed towards WCAG standards, tested with keyboard and screen reader.

Test before building

A prototype fixed in a day beats a build fixed in a month.

Designed with real content

Placeholder text hides the problems that matter.

Handover developers can use

Specs, tokens and components, not a flat picture of a screen.

Users struggling with your product?

Tell us where people get stuck and we will review the flow and show you what is causing it.

Talk to us about your product

Users struggling with your product?

Tell us where users get stuck